AppieCareStart an enquiry

Troubleshooting in the UK

Not sure what's wrong? Describe the symptoms and we'll start from there.

  • No account needed. It takes about two minutes.
  • Response times vary. We'll reply using the contact method you choose.
  • Free to ask, no obligation. We don't sell your details.

Start your troubleshooting enquiry

When you can't tell whether a problem is the device, the software or the network, troubleshooting comes first. Choosing the device and the closest symptom is enough; you don't need to know the cause.

Common problems

  • Something stopped working after an update
  • No internet on one device
  • Printer won't print
  • Apps keep crashing
  • Pop-ups or strange behaviour

Before you send an enquiry

  • Restart the device and the router: it fixes more problems than you'd expect.
  • Note when the problem started and anything that changed.

What happens next

  • Answer a few short questionsIt takes about two minutes. Nothing is sent until you press Send.
  • We review your enquiryWe review your enquiry and contact you using your chosen method. We'll ask your permission before sharing your details with a repair partner.
  • Your detailsWe don't sell your details. Privacy notice.

Cost

There is no fixed price on this enquiry form. Costs depend on the device, fault and service provider. Confirm any quote before agreeing to work.

Looking for something else? See all IT and device help.